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Most orders are dispatched from our Melbourne warehouse within 2 business days.
Note: some products may be shipped from our international warehouses depending on stock availability, which may result in longer delivery times.
For oversized or heavy items, additional shipping fees may apply due to increased transportation costs. Any applicable shipping charges will be shown at checkout before payment.
We offer a 14-day easy return and exchange policy from the date you receive your order.
To be eligible for a return, items must be:
If your item arrives damaged, defective, or incorrect, ROCKBROS will cover the return shipping costs.
For change of mind, incorrect size, or personal preference returns, customers are responsible for return shipping fees.
Please inspect your order within 72 hours of delivery and contact our customer support team if there are any issues.
Before returning any item, please contact us first to receive return instructions. Returns sent without prior approval may not be accepted.
Once we receive and inspect your return, refunds will be processed within 5–10 business days.
For any questions, please contact:
Every ROCKBROS product is backed by a 12-month warranty for your peace of mind.
If your product experiences a manufacturing defect or quality issue under normal use, our Australian support team will help arrange a suitable solution.

CNC Aluminium Platform: CNC-machined aluminium pedals offer a lightweight yet durable platform for daily commuting, trail riding, and weekend adventures.
Strong Chromoly Steel Axle: The Cr-Mo steel axle is built for dependable strength and resistance to everyday riding impacts and vibration.
Smooth 3-Bearing Ride: A three-bearing system delivers smooth, stable rotation to help make every pedal stroke feel more natural.
Confident Grip Underfoot: Eight anti-slip pins on each side provide secure traction, helping keep your shoes firmly in place over rough terrain or wet roads.
Wide Platform, Better Support: The broad platform gives your feet a stable base for improved comfort and control, whether you’re riding in casual shoes or flat-soled cycling footwear.
CNC Aluminium Platform: CNC-machined aluminium pedals offer a lightweight yet durable platform for daily commuting, trail riding, and weekend adventures.
Strong Chromoly Steel Axle: The Cr-Mo steel axle is built for dependable strength and resistance to everyday riding impacts and vibration.
Smooth 3-Bearing Ride: A three-bearing system delivers smooth, stable rotation to help make every pedal stroke feel more natural.
Confident Grip Underfoot: Eight anti-slip pins on each side provide secure traction, helping keep your shoes firmly in place over rough terrain or wet roads.
Wide Platform, Better Support: The broad platform gives your feet a stable base for improved comfort and control, whether you’re riding in casual shoes or flat-soled cycling footwear.